Telephony

Here you find guides and FAQ for telephony

Guide on how to refer the phone

Making calls and using mobile data abroad can lead to high costs if you are not aware of the terms of your subscription and the rules in the country you are visiting. Always connect to Wi-Fi when available.

Below is information about what to keep in mind when you are abroad

Linnaeus University’s phones are, by default, blocked from premium-rate services and cost-bearing international calls. Infocenter can temporarily or permanently enable international calls if needed, with approval from a manager.

Calling and Texting

You can call and send SMS from Sweden to countries in the Nordic region and the EU/EEA – including the United Kingdom, the Faroe Islands, and Switzerland – at the same price as within Sweden (flat rate).

When you are in the Nordic region or within the EU/EEA (including the UK), you can call and send SMS at the same price as at home in Sweden (flat rate). (Note: Roaming must be enabled for this to work.)

When you are outside the Nordic region/EU/EEA/UK, additional charges apply.

Mobile Data

You can use mobile data as at home when you are in the Nordic region and the EU/EEA, up to 50 GB per month. After that, a variable fee applies. (Note: The UK, the Faroe Islands, and Switzerland are not included.)

Outside the EU/EEA, using mobile data (roaming) incurs charges. Mobile data has a cost control feature — see below.

Here you can check the cost of calling, sending SMS, and using data in different countries.

Cost Control for Mobile Data

The “Cost Control” service helps you keep track of mobile expenses during your trip abroad. The default limit is 500 SEK for all university subscriptions, and you will receive an SMS notification shortly before reaching the limit.

In practice, “Cost Control” means that during a calendar month, you can use mobile data abroad up to the limit before your internet connection is cut off.

Disable Data Roaming

If you want to minimize the risk of unexpected charges while abroad, you can disable data roaming before your trip.

How to do this:

iPhone

• Go to Settings > Mobile Data

• A menu appears where you can easily disable mobile data.

Android

• Go to Settings > Wireless & Networks > Mobile Networks

• Uncheck Data Roaming in the menu.

This document describes a unified set of rules for how work mobile phones are to be used, managed, protected, and returned within the university.

The core objective is to ensure availability, security, cost control, and consistent procedures throughout the entire lifecycle – from assignment to decommissioning.

Rules and Management of Mobile Work Phones (2).pdf

• The new mobile agreement is valid from 1 July 2025.
• Mobile phones will be leased from 1 July 2025 for three years instead of two.
• Accessories, such as cases, are mandatory and are charged as a one-time cost.
• When the leasing period ends, the employee will receive an email with information about returning the phone.
• If a new phone is needed, the employee must place an order via the Easit self-service portal, and the order will be sent to the responsible manager for approval.

All types of telephony orders are made via Linnaeus University’s self-service portal.
Use the links below to go directly to the appropriate page.

New orders

In the Infocenter web shop, you can order mobile subscriptions, leased mobile phones, and other accessories.
The university’s operations have different needs and use cases for mobile phones. A key guiding principle is cost awareness.
Decisions regarding purchases are made by the immediate manager.

Changes

To make changes to an existing subscription and/or a phone leasing agreement, use the Telephony Change form.
Examples of changes include a new user, change of cost center, job title, or name, etc.

Termination

Use the Telephony Termination form if you want to terminate a subscription and/or a phone leasing agreement.

New invoice handling for telephony

From October 2025, the way telephony services are invoiced will change:

• Each subscription will be invoiced separately to the respective cost center.
  Previously, a consolidated invoice was issued for all subscriptions within a cost center. Now, invoicing is done per individual subscription.
• Telephony costs are no longer included in the consolidated workplace cost invoice. Faculties, departments, or divisions will now pay directly for subscriptions and leased phones.
• If the invoice amount exceeds the limit for automatic approval, the invoice will be sent to the user/approver for manual review and then forwarded to the manager for approval. “Automatic approval” means that as long as the amount is within the standard subscription cost, approval is handled automatically. If not, it must be approved by the user or a designated approver.

Invoice explanation

Product number – OTC (One Time Cost)

One-time costs, for example:

• Phone cases, screen protectors, or other accessories
• Buyout of a mobile phone (in exceptional cases)
• Fee for a phone returned in poor condition

The invoice specifies what the cost relates to.

Product number – US (Usage Charge / Usage Cost)

Refers to additional costs, usage charges such as:

• Extra data packages
• International calls or other usage outside the subscription

Examples of invoice text:

• Traffic purchase of extra X GB data – extra data package
• Traffic abroad, data usage – data roaming
• Traffic abroad, received calls – receiving calls abroad
• Traffic abroad, outgoing calls – making calls abroad
• Traffic SMS abroad – sending or receiving SMS abroad
• Traffic to other countries – calling a number in another country
• Traffic MMS to foreign subscriptions – sending MMS abroad

Product number – RC (Recurring Charge / Recurring Cost)

Refers to monthly costs/recurring fees, for example:

• Subscription
• Leasing of a mobile phone

Examples of invoice text:

• Service fee mobile extension 20 GB – standard subscription
• Service fee Samsung/iPhone – phone leasing cost
• Service fee Data‑SIM – extra SIM card (e.g. for laptop or iPad)

Linnaeus University provides a messaging service for sending SMS via web, e-mail or integrated into systems. The function can be used for information mailings, reminders, crisis and interruption management, invitations, etc. For eligibility and training in the position, you are welcome to contact the Info Center.